If water pipe is being delivered to address that is different from the card-holder address, we will require a copy of the cardholders identification. This is needed to prove that the recipient is authorized to use the credit card. This additional verification can delay your shipment.
Orders in the continental US are typically shipped within 1-2 business days, Monday through Friday.
Orders placed during Black Friday / Cyber Monday may take up to 4 business days to ship.
Hawaii and California: FedEx Adult Signature is required.
Orders within US are shipped via FedEx or USPS. Please note FedEx "Home Delivery" offers Saturday delivery by default.
International orders are shipped via USPS.
International water pipe orders require additional time for customs preparation, and are usually shipped out within 1-3 business days. Please contact us if you experience troubles with your international shipping quote.
In the rare event where the shipping preparation time is expected to be longer than mentioned above, we will notify you via the email you used to sign up with.
Signature for delivery is required for all first time customers.
We do not allow shipping to third parties as gifts or otherwise. We are only able to ship our product(s) to those who have purchased it and agreed to our terms and conditions. Therefore we will only ship to the credit card holders name.