Thank you for submitting a review!
Your input is very much appreciated. Share it with your friends so they can enjoy it too!
Ordered 3 additional diffuser percolaters for $30 a piece basically. They apparently don't come with the o-rings/rubber stoppers that hold the percs in place steady. Meaning when I pick up the Jetpipe they tend to spin around on the post. This sucks for OCD. Also when I take tube off (or put back on) to clean they move all around, changing positions on the post, making rattling noise. I reached out after spending damn near $100 for these additional diffusers, and apparently they dont USUALLY come with the diffusers you buy. I was told it'd be over $10 to ship these minuscule parts (o-rings?), so I just declined and now my Jetpipe sits parked in the closet with its 3 brand new diffusers all bouncing/spinning around. Not pleased whatsoever. Wouldn't recommend, and lackluster service barely responds takes several emails of saying same thing over and over to "Dane" for him to even understand what I was getting at.. When he finally did, it was "that'll be $10+ shipping for 10 cents of materials" sorry I don't have a stamp for you- which SHOULD have come with these over priced diffusers I paid for! Bogus and lazy....
Sorry to hear that the Stacks didn't include an item that isn't mentioned in the product description or shown in the product photo. Had you of reached out to us prior to shipping, we would have happily included some at no charge. Nonetheless, we have some more stamps on the way and will ship the extra items as soon as possible.